Visit the Enbridge Website for more detailed information

About Us:

IN CASE OF EMERGENCY: 1-866-763-5427
24 hrs a day 7 days a week

Use this number to report:

  • Smell of gas
  • Fires that involve natural gas
  • A broken gas pipe or meter
  • Overheating of natural gas equipment
Phone: 1-877-362-7434
Address: 400 Covenry Rd, Ottawa, ON, K1K 2C7

Customer Communications Centre

– Billing & Service Inquiries 7:30 am – 8:00pm Mon – Fri 1-888-664-9376

– Energy Conservation Inquiries 7:30 am – 6:00pm Mon – Fri 1-888-664-9376 Ask to speak with an Energy Conservation Specialist

– Report a Power Outage, Fallen Tree Hazard or Emergency 24 hrs a day 1-800-434-1235

About Us:

Most Hydro One customers have already been transitioned to time-of-use electricity pricing. If you’ve received notice that your account has changed to time-of-use prices, log in to My Account at www.hydroone.com to review your electricity usage and put the power of time-of-use to work for you.

To learn more about Time-of-Use prices and how to make them work for you, visit 10 Smart Meter Lane or review our frequently asked questions.

Phone: 1-888-664-9376
Address: P.O. Box 5700, Markham, ON L3R 1C8

Customer Contact Centre hours are 8:00 a.m. to 8:00 p.m.

Monday to Friday (excluding statutory holidays)

Phone Number: 613-738-6400

Fax: 613-738-6403

About Us:

Business programs: 613-738-5499 x 144
Power Outage: 613-738-0188
Fridge & Freezer Pick-up 1-877-797-9473
Heating & Cooling Incentive: 1-877-797-9473
Peaksaver: 1-866-813-2226

Phone: 613-738-6400
Address: 3025 Albion Rd North, P.O. Box 8700, Ottawa, ON, K1G 3S4