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Visit the Enbridge Website for more detailed information

IN CASE OF EMERGENCY: 1-866-763-5427
24 hrs a day 7 days a week

Use this number to report:

  • Smell of gas
  • Fires that involve natural gas
  • A broken gas pipe or meter
  • Overheating of natural gas equipment
400 Covenry Rd, Ottawa, ON, K1K 2C7

Customer Communications Centre

– Billing & Service Inquiries 7:30 am – 8:00pm Mon – Fri 1-888-664-9376

– Energy Conservation Inquiries 7:30 am – 6:00pm Mon – Fri 1-888-664-9376 Ask to speak with an Energy Conservation Specialist

– Report a Power Outage, Fallen Tree Hazard or Emergency 24 hrs a day 1-800-434-1235

Most Hydro One customers have already been transitioned to time-of-use electricity pricing. If you’ve received notice that your account has changed to time-of-use prices, log in to My Account at to review your electricity usage and put the power of time-of-use to work for you.

To learn more about Time-of-Use prices and how to make them work for you, visit 10 Smart Meter Lane or review our frequently asked questions.

P.O. Box 5700, Markham, ON L3R 1C8

Customer Contact Centre hours are 8:00 a.m. to 8:00 p.m.

Monday to Friday (excluding statutory holidays)

Phone Number: 613-738-6400

Fax: 613-738-6403

Business programs: 613-738-5499 x 144
Power Outage: 613-738-0188
Fridge & Freezer Pick-up 1-877-797-9473
Heating & Cooling Incentive: 1-877-797-9473
Peaksaver: 1-866-813-2226

3025 Albion Rd North, P.O. Box 8700, Ottawa, ON, K1G 3S4