Visit the Enbridge Website for more detailed information
IN CASE OF EMERGENCY: 1-866-763-5427
24 hrs a day 7 days a week
Use this number to report:
- Smell of gas
- Fires that involve natural gas
- A broken gas pipe or meter
- Overheating of natural gas equipment
Customer Communications Centre
– Billing & Service Inquiries 7:30 am – 8:00pm Mon – Fri 1-888-664-9376
– Energy Conservation Inquiries 7:30 am – 6:00pm Mon – Fri 1-888-664-9376 Ask to speak with an Energy Conservation Specialist
– Report a Power Outage, Fallen Tree Hazard or Emergency 24 hrs a day 1-800-434-1235
Most Hydro One customers have already been transitioned to time-of-use electricity pricing. If you’ve received notice that your account has changed to time-of-use prices, log in to My Account at www.hydroone.com to review your electricity usage and put the power of time-of-use to work for you.
To learn more about Time-of-Use prices and how to make them work for you, visit 10 Smart Meter Lane or review our frequently asked questions.
Customer Contact Centre hours are 8:00 a.m. to 8:00 p.m.
Monday to Friday (excluding statutory holidays)
Phone Number: 613-738-6400
Business programs: 613-738-5499 x 144
Power Outage: 613-738-0188
Fridge & Freezer Pick-up 1-877-797-9473
Heating & Cooling Incentive: 1-877-797-9473